logo house of francheska international sellers specializing in antique, vintage and estate jewellery, top ten business for the south west region barclays trading places awards 2008

Customer Information

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How to Place an Order

Online Shopping
We use the secure online shopping cart RomanCart and all orders are guest checkout there's no need to register to place an order.

Visit this link to view the Shop www.house-of-francheska.co.uk/vintage-antique-catalog-listing.htm Click on your chosen item to see full information.

When you see an item you wish to buy click on Buy Now, your chosen item is added to the cart.

The view basket tab will take you to the checkout area and will show the item description, shipping and price. Select your shipping preference from the drop down menu and click on checkout to take you to the secure area to add your customer information and to choose your method of payment.

As soon as your payment is received we will contact you when your item/s will be dispatched and we'll provide a delivery tracking number with every order. On most occasions you can receive your order within 1-3 working days for the UK and approx 10 working days for International depending on customs for your country.

Offline Shopping
You may prefer to buy offline, if you see an item/s you wish to buy and don't want to use the online shopping cart please contact us on this link: www.house-of-francheska.co.uk/contactus.html > > > with the item number and we'll arrange an invoice and the shipping. Offline method of payment is through Bank Credit Transfer and Cheque (UK only). As soon as your payment is received we will contact you when your item/s will be dispatched and we'll provide a delivery tracking number with every order. On most occasions you can receive your order within 1-3 working days for the UK and approx 10 working days for International depending on customs for your country.

Shipping and Delivery

Each individual item has its own presentation box and wrapped securely in bubble wrap for safe and secure arrival.

We send items in an appropriate sized jiffy bag and for multiple items we'll send in a secure box.

royal mail logoNational and International Standard Shipping: The shopping cart is adjusted to £0.00 and is available for single and multiple items sent by standard shipping.

All parcels sent worldwide by Royal Mail Signed service ensures safe arrival and provides a tracking reference number.

United Kingdom
Option 1 - Standard Shipping by Royal Mail Signed for Service: Delivery time 1- 3 working days, shipping rate: £0.00
Option 2 - Royal Mail Next Day Delivery (NDD) Special Delivery by 1pm: Shipping rate: £8.55

Option 1 - Standard shipping by Royal Mail International Economy: Delivery time depends on customs for your Country, shipping rate £0.00
Option 2 - Royal Mail International tracked and Signed: Delivery time depends on customs for your Country, shipping rate £13.86

Returns and Refunds

If the product has been damaged in transit or is faulty or you are not completely satisfied please contact us within 3 days of delivery receipt. When you receive your order, and you're not satisfied you have up to 7 days to return the ordered products. The goods must be unused, unopened and in the same condition as they were originally dispatched from us. You must contact us to confirm which items are being returned and you'll be liable to pay for the full postage on the returned goods.

We cannot refund on any pierced earrings and body jewellery or any other item that has a piercing. This is for health reasons. Please do not ask for a refund on these items.

Any free gifts associated with returned item(s) must also be returned at the same time. Please return item(s) to the address shown on your invoice along with a note for the reason of return. Refunds will be made to the original charged account on receipt of the returned goods.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

Method of Payment

Payment accepted from National and International Customers

All prices are fully inclusive of VAT and there's no credit/debit card fees

Option 1

Sign up for PayPal and start accepting credit card payments instantly.

Our Website supports 128 bit encryption for safe and secure transactions using the payment gateway Paypal. All major Credit/Debit cards accepted. Paypal accepts currency Canadian Dollar, Euro, Pound Sterling, US DollaYen and Australian Dollar. You don't need a Paypal account to use your credit card.

House of Francheska have been Business Verified Paypal Account Holders since 2005.

Paypal is trusted by millions Worldwide with no transaction fees being incurred to the Buyer.

Option 2
bank transfer When you place an order and choose the method of payment by bank transfer you're sent an order acknowledgement and we'll contact you with our bank details to send payment, usually the transfer of money is received within 2 hours and your order is despatched on the day of payment. What's a bank transfer? Wire transfer, bank transfer or credit transfer is a method of electronic funds transfer from one person or entity to another. A wire transfer can be made from one bank account to another bank account or through a transfer of cash at a cash office.

Option 3
cheque logo Cheques are only accepted from the United Kingdom made payable to 'House of Francheska' when you place an order you're sent an order acknowledgement confirming your method of payment. Please ensure you have your name, address and order reference number on the back of the cheque, allow 5 business working days for your cheque to clear. When payment is received we'll dispatch your order the same day. Cheque payments are sent to the same address located on your order acknowledgement

Option 4
postal order logoWe accept postal orders from the UK made payable to 'House of Francheska' this method of payment is instant. Your order will be dispatched on the same day. Postal orders are sent to the same address located on your order acknowledgement.

contact us

You can contact us via regular email or you can use our online form, please click Contact Us

Please note our new address and telephone number as above
we moved from Fishponds, Bristol to our new address in June 2013

Our Guarantee
We guarantee a 7 day, no risk return policy - please read our terms and conditions before placing an order Terms and Conditions . All our customers can view their purchase when delivered and if not completely satisfied you can contact us for a full refund, terms and conditions apply. This will allow you to make your own personal decision for complete satisfaction.

More Information
If you find using the online shopping cart a headache please do not worry you can send us an email to sales@house-of-francheska.co.uk put in the subject line Website Order and in the message box please put the product code and short description of the item you wish to buy and we'll send an invoice to you for payment.

If you visit another website without first checking out from your shopping cart all items may be lost, please ensure you checkout before leaving the website to visit another. There's no need to set up an account with us, we try to make things as simple and as easy as possible without the hassle of registering and setting up a new username and password. All purchases are sent via a recorded delivery service for safe arrival to International and UK buyers. Any questions please do not hesitate to contact us.

Short of Funds? We can provide a Layaway Service for your chosen item with an easy instalment plan to suit your needs, contact us if you require this service with the product code, short description of item(s) and we'll contact you by return within 8 hours.

Who is Romancart and why use them for the secure online Ecommerce shop? RomanCart hosts our shopping cart, to view their website please visit this link www.romancart.com

Any concerns about online shopping security please read Online Shopping Security

If you have any queries please do not hesitate to contact us we want your online shopping experience to be as stress free as possible.


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House of francheska top 10 business in the south west region of the uk barclays trading places award 2008

Barclays Bank PLC Trading Places Award 2008
in association with
Princes Trust, NFEA, JobCentrePlus, Microsoft, Department for Business Enterprise and Regulatory Reform and the Sun Newspaper
princes trust nfea jobcentre microsoft department for business enterprise and regulatory reform the sun

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