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Frequently Asked Questions

Abbreviation - H.O.F is short for House of Francheska

Why buy Vintage Jewellery? Ah good question, judging by today's growing Fashion Industry, vintage Jewellery is making a huge comeback, we found a recent article about Vintage Jewellery being used for a top fashion show in New York and was a huge success. All our Vintage Costume Jewellery is Authentic and Original from Top Designers of the time. See the Designers we have in our catalogues All about the Designers

If you take a look at our collection you will notice the designs are truely unique and absolutely stunning. The quality and craftmanship that goes into each piece is brilliant in design and like no other in todays modern world of jewellery. The quality of the materials they used shows they were beautiful back then and still shows today they have still kept their sparkle, quality and excellence. You will be wearing a piece of jewellery that is unique and know that you are wearing a rare and collectable item.

What presentation do you use? Each item is individually given a presentation box at no extra cost, History on the Maker and any Patent details for the Vintage Costume Jewellery this will prove its value as time goes on and passed down to your own family.

I cannot see the image of the jewellery too clearly, can I request a further image to view? Yes, most definately, We produce a photo image, however, you can never capture the true beauty and brilliance of the jewels. We can only assure our customers our word is true. We try our best to take images that are clear, if we cannot capture the image too clearly then a full description is given to each piece of jewellery.

What if I do not like the item I bought? No problem, we will give you 3 days to look over your purchase and if you are not completely satisified we will give a full refund, Terms and Conditions apply Terms and Conditions

What if my item arrives faulty or damaged? Contact us immediately to arrange the return of item for a full refund.

Why should I buy off you? This question was received from a UK customer and here is our answer - You can of course go online and buy from an oversea's destination, however, you must consider the facts involved when buying from abroad. The whole process can take up to 10-20 days sometimes 30 days to complete. First you have to trust the person you are buying from, then there is negotiation on shipping charges, then there is payment method, when that is agreed, it is time to send the order, the parcel can be delayed due to customs holding your item for inspection and possible customs charges, if you are charged customs it should be the going VAT rate of the value of the item, its not just the VAT to pay you also have to pay for the carrier to send from customs office, so in fact you are paying shipping charges from the overseas destination and then another charge from customs. The other factors are loss and theft of parcels. When you buy from us we have done all this hard work for you and guarantee your parcel will arrive safe and secure!

I am after something really special, can you help me? Yes, you can browse through our online catalogue for items to buy, if there is nothing to match your requirements we can source the most beautiful jewellery at very affordable prices, contact us with your needs and we will endeavour to fulfil your request. Once we have sourced the item for you we will send you the details to look over and if you are happy and want to go ahead we will request a small deposit to secure your order. We always keep you informed on progress.

I am getting married and need special attention to my jewellery, can you help me? Yes, we can help you find your perfect ensemble for your special wedding day. Please contact us with your requirements Contact us

Can you help on care and cleaning of jewellery? We have a full reference library on different subjects to do with all sorts of jewellery,one reference is on care and cleaning of jewellery. Please contact us on the area you require.

I am an International Customer, what about Import procedures to my country? All countries have their own Government Rules, you must check this out for yourself as we do not know about every countries import rules concerning customs and any taxes. We send all parcels International Signed and have been sending parcels for a long time now, we have not experienced any problems sending abroad.

Can you restore and clean jewellery for me? No not at the moment, the only resource we have is a leaflet giving you full details on how to clean jewellery yourself and also we some very useful links on this subject We will be looking into cleaning and restoration in the future. There is reference's on the internet and the library which may help you on restoration.

Can I have a Layaway? Yes, we will do a layaway for you. Please refer to our layaway planning Layaway Information

Are my Online Payments Secure? Yes absolutely, we currently use Paypal as our secure payment gateway for all online transactions, We do not see or hold any information regarding your credit cards or paypal account. You do not need to open a paypal account to pay for your item. Please refer to our Payments Page Concerning Payment . You can also see our Security Policy in our Terms and Conditions Terms and Conditions

How can I find special offers and latest price cuts? To take advantage of our special offers and latest price cuts, simply click on the Bargains and Clearance button on the homepage. Also all our latest news and promotions will be on the updates page Latest News for Website and Promotions

I want to pay for my order by cheque is this ok? Yes, you can pay for your order by Cheque or Postal order which is only accepted from the UK Please refer to our Paying by Cheque

Do you have a brochure you can send me? No sorry, all our products are dispayed online, we all have to save costs and to print brochures and send out would be too expensive. You can always print details off our website.

Do you charge for Shipping? Please refer to Packaging and Shipping

What personal information do you take from me? When you place an order we will need your name, full postal address, telephone number and email address, we DO NOT pass any of your personal details to any third parties, your details are treated as strictly confidential. Please read our Terms and Conditions for our Company Policy on Privacy

A Happy Customer always returns!





House of francheska top 10 business in the south west region of the uk barclays trading places award 2008

House of Francheska, Barclays Bank PLC Trading Places Award 2008 > > >


You can find us on the following links below

scoot touch local bristol post indpendent the sun

we are listed in the antiques, collectables and memorabilia specialist directory

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